Refund policy

ZIRCON JEWELS — RETURN, EXCHANGE & REFUND POLICY

Last Updated: December 5, 2025
This Return & Refund Policy forms part of our Terms of Service. Please read it carefully before making a purchase.

1. RETURN & EXCHANGE WINDOW

You may request a return or exchange within 2 days (48 hours) from the date of delivery.

Returns and exchanges are accepted only if:

  • The product is unused

  • All tags and labels are intact

  • Original Zircon packaging is included

  • No signs of wear, damage, moisture, perfume, sweat, or scratches

  • You provide the required unboxing video

Requests raised after 48 hours will not be eligible.

2. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Earrings of any type (studs, hoops, danglers)

  • Personalized/customized items

  • Gift boxes, gift cards, or combo boxes

  • Clearance, sale, or final-discount products

  • Items marked “non-returnable” on the product page

  • Free gifts or promotional items

3. UNBOXING VIDEO REQUIREMENT (MANDATORY)

To process any claim for:

  • damaged item

  • missing item

  • wrong product delivered

You MUST submit a clear 360° unboxing video showing:

  • the unopened package

  • entire uncut opening process

  • product taken out

  • tags/labels visible

  • the issue clearly shown

Returns without this video will not be accepted.

This protects you and us from courier tampering or fraud.

4. CONDITIONS FOR RETURN / EXCHANGE

Your return will be approved only if:

  • The product is unused and in mint condition

  • No wear and tear is visible

  • No perfume, sweat, oils, or moisture presence

  • Tags & barcode stickers are intact

  • Original box & all inclusions are returned

  • Any free gifts included in the order are also returned

If any item is found missing during pickup, the brand may deduct its full MRP from the refund.

5. RETURN PROCESS

To initiate a return or exchange:
Email us at support@zirconjewels.com with:

  • Order ID

  • Clear images of the product

  • Mandatory unboxing video

  • Reason for return

If approved:

  • We will arrange reverse pickup (if your pin code is serviceable)

  • You must hand over the product in its original condition

If your pin code is not reverse-serviceable, you may be asked to self-ship the item through India Post.
We reimburse up to ₹70 for self-shipped returns.

6. DAMAGED / WRONG PRODUCT CLAIMS

If your product arrives:

  • damaged

  • defective

  • incorrect

  • missing items

You must inform us within 48 hours with:

  • photos

  • mandatory 360° unboxing video

Claims submitted after 48 hours will not be eligible.

7. REFUNDS

Refunds are initiated only after the returned item passes quality check (QC) at our warehouse.

Processing time:

  • QC at warehouse: 2–5 working days

  • Refund processing: 3–7 working days (as per bank/RBI timelines)

Refund method:

  • Prepaid orders: refunded to original payment method

  • COD orders: refunded via UPI or bank transfer

Important:

  • Shipping charges and COD fees (if any) are non-refundable

  • If reverse pickup fails due to customer unavailability, reattempt may not be possible

8. EXCHANGES

Exchanges are subject to stock availability.

You can exchange:

  • for the same product, or

  • for a different product of equal or higher value (you pay the difference)

If the item you want is out of stock, you may opt for:

  • store credit, or

  • a refund (only if the return reason is valid under our policy)

9. MISSING PRODUCTS IN RETURN PICKUP

If you requested return of multiple items but courier pickup contains fewer items, Zircon Jewels may deduct:

  • the full MRP of the missing product(s) OR

  • cancel the refund entirely

This is standard practice across jewelry brands.

10. CANCELLATIONS

You may cancel an order before dispatch only.

Once the order is shipped, cancellation is not possible.
You may request a return after delivery (subject to this policy).

11. INTERNATIONAL ORDERS

International orders are not eligible for returns, refunds, or exchanges at this time.

12. CONTACT US

For any return or refund queries:

Email: support@zirconjewels.com
Business Name: SAJ Trading (Zircon Jewels)
Address: DOOR No. 14/238-A20, A21, C H Bhindhu Arcade, Pulinchode, Malappuram, Kerala 676102, India