Privacy policy

PRIVACY POLICY

Last updated: December 5, 2025

This Privacy Policy describes how SAJ Trading, operating the brand Zircon Jewels, (“we”, “us”, “our”) collects, uses, and discloses your personal information when you access or use our website, make a purchase, or otherwise interact with our services (the “Services”). Our store is powered by Shopify, which enables us to provide our e-commerce platform and process your orders securely.

By visiting our website or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described below.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” refers to information that identifies, relates to, or could reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories:

A. Contact Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

B. Payment & Transaction Information

  • Payment method

  • Order details

  • Transaction amount and timestamps
    (All payment data is securely processed by Shopify and/or our payment providers — we do not store your card details.)

C. Account Information

  • Login details (if you create an account)

  • Saved addresses

  • Wishlist items

  • Preferences

D. Device & Usage Information

Collected automatically through cookies, pixels, and similar technologies:

  • IP address

  • Browser type

  • Device type

  • Pages you view

  • Time spent on pages

  • Interactions with the website

E. Communication Information

  • Emails or messages you send to us

  • Customer support interactions

F. Inferences

  • Purchase behavior

  • Wishlist preferences

  • Product interests

2. SOURCES OF PERSONAL INFORMATION

We collect information from:

A. Directly from you

When you create an account, place an order, contact support, or fill forms.

B. Automatically

Through cookies, analytics, and device interactions with the website.

C. Service Providers

Courier partners, payment gateways, marketing tools, and platform providers (Shopify).

D. Third-Party Integrations

Such as social login systems, ad platforms, or analytics providers.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your information for the following purposes:

A. Providing & Improving Our Services

  • Processing and fulfilling orders

  • Managing deliveries and returns

  • Customizing and improving your shopping experience

  • Recommending products based on behavior

B. Account Management

  • Creating and maintaining your account

  • Saving preferences and wishlist items

C. Marketing & Advertising

  • Sending promotional emails, offers, and updates (you may opt out anytime)

  • Showing relevant ads based on browsing activity

D. Security & Fraud Prevention

  • Detecting suspicious activity

  • Protecting our store and customers

  • Compliance with legal obligations

E. Customer Support

  • Responding to enquiries

  • Resolving issues

  • Managing service requests

F. Legal Compliance

  • Responding to legal requests

  • Ensuring regulatory compliance

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties in the following situations:

A. With Shopify

Our store is hosted on Shopify, which processes your data to enable the Services.

B. With Service Providers

For services including:

  • Payment processing

  • Shipping and logistics

  • Data analytics

  • Email marketing

  • Cloud hosting

C. Business Partners

To show you targeted ads or recommendations (according to their policies).

D. Legal Obligations

We may disclose information if required:

  • By law

  • To comply with a government request

  • To enforce our policies

  • To protect our rights

E. Business Transfers

In case of a merger, acquisition, or restructuring.

F. With Your Consent

If you give explicit permission for a specific disclosure.

5. SHOPIFY’S ROLE

Shopify collects and processes certain personal information to operate and improve its platform.
To understand how Shopify handles your data, visit:

When Shopify processes your data for platform-wide improvements, Shopify is the data controller for that portion of processing.

6. TRACKING TECHNOLOGIES & COOKIES

We use cookies, tags, pixels, and similar tools to collect usage information and improve the Services.

You may disable cookies via your browser settings, but certain features may not function properly.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13 (or the age of digital consent in your region).
We do not knowingly collect data from children.

8. SECURITY & DATA RETENTION

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

We retain your information for as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. YOUR RIGHTS

Depending on your jurisdiction, you may have rights including:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to withdraw consent

  • Right to data portability

  • Right to opt out of marketing

You may exercise these rights by contacting us at support@zirconjewels.com.
We may require identity verification before responding.

10. INTERNATIONAL DATA TRANSFERS

Your data may be processed in countries outside your place of residence.
We take reasonable steps to ensure such transfers comply with applicable laws.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
The “Last Updated” date will indicate the latest version.

12. CONTACT US

For questions or requests related to privacy, you can contact us at:

Email: support@zirconjewels.com
Business Name: SAJ Trading (Zircon Jewels)
Address: DOOR No. 14/238-A20, A21, C H Bhindhu Arcade, Pulinchode, Malappuram, Kerala 676102, India